Help updating product name and replacing the marketplace description with...
Hi, I sell necklaces on Etsy and eBay and decided to give ShipStation a trial run. I LOVE it so far but have come across some issues that I could not find answers to online. This is what I am doing,...
View ArticlePostage Use Report
I am trying to run a ytd postage used/cost report by store. Even if I change custom date I don't get more than a month or so of transactions. If postage is limited history is problem because of API...
View ArticleWhat is the best printer for printing labels directly onto envelopes? Need...
Hello, I'm new to shipstation and have dialed in almost everything except for printing directly on envelopes. All of my products fit in a 4x6 envelope so I would ideally like to > create label >...
View ArticleI don't have Live Chat Oprtion
The plan I chose it Platinum, it should ahve Live Chat Support. But when I login my accont, there is no Live Chat. What I need to do to have this option. Thanks Kevin
View ArticleWhere is the chat button?
I am brand new and no where do I see a chat button. How do you get help?
View ArticleCustom emails to customers?
Besides the shipping notification, will we ever be able to email customers directly through this system? I'm presently using ShipWorks for the awesome automation they offer but ShipStation for the...
View ArticleHotkeys and programmable keypads. Reduce key errors and prcoessing time.
First post. And may be kind of long winded. First let me introduce myself. My name is Patrick and we ship around 2000pcs a month all parcels. I decided to take the tools that shipstation provided and...
View ArticleMac and new OSX El Capitan
Anyone having compatibility using the new OS from Mac, El Capitan? Just wondering if I upgrade will I still be able to use ShipStation features without a tremendous headache like when Yosemite first...
View ArticleHow to make customized packing slip default
I just started using ShipStation and have tried to created a customized packing slip but was wondering how to make it default Thanks Bailin
View ArticleMagento v2 Compatability
Has anyone using Magento and shipstation upgraded to v2? Were there any issues or bugs of note. I'd like to update but don't want to have to take time to roll it back if there's a problem. I can't...
View ArticleStitch Labs Integration (401) Unauthorized Error
Hello, This is my first post but i wanted to know if anyone else is having this issue with setting up StitchLabs as an integrated channel with ShipStation. I have made several attempts but am unable to...
View ArticleAPI Auth Header and 401 Error
I get a 401 Unauthorized error in PHP and JS when I try to use the API from my server. When I use my encoded auth string on the API Developer site's console, I get a normal 200 response. Can anyone...
View ArticleCharges and Debits Stamps and Shipstation
For starters I lover this software. Such a time saver. I am just curious why I see both stamp.com debits as well as shipstation debits coming through? Is there a way to increase my allowance for more...
View ArticleObscure error when trying (but failing) to update Shopify store orders
Hi. Since yesterday evening (Black Friday...) we haven't been able to Import orders from our Shopify store which has worked flawlessly until now (the shipping employees think it is magic!). Now though...
View ArticleCan't find preset for choosing package type based on WHERE the item is being...
Hello! I sell coffee mugs, and I'm having trouble setting up my USPS shipping settings! Including packaging, one mug weighs 14oz, and a set of two mugs weighs 1lb 11oz. I live in PA, so if I'm sending...
View ArticleIntl customs forms not printing
Hi, All of a sudden, customs forms are not printing? Help, lot's to get out tomorrow. thanks
View ArticlePerformance Issues and Problems on Cyber Monday Not a suprise
Performance issues on the busiest day of the year is just not acceptable. This has happened before with stamps.com. A few years ago they were down 7 hours in peak holiday season that repeated another...
View ArticleAmazon FBA Shipments disappeared
ShipStation has dropped all of my Amazon FBA orders and stopped processing new ones. I can see that a prior sync occurred since I have customers that were created that were shipped to via FBA, but...
View ArticleCustom Fields passed from WooCommerce
I have a ticket in about this, but the 1-hr response time (quoted by the automated voice message) is not accurate, and I'm trying to get this solved now. Anyway, according to this knowledge base...
View ArticleNot printing labels
When I click create label, I never receive the option to print label or download pdf? Then, once the label is created, I can click print and select label in the top left, but it never sends to the...
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