BigCommerce 500% price increase, need new cart provider
Hello everyone, I've been with BigCommerce for 4 years and ShipStation for 2. BigCommerce just quietly announced they are changing their pricing structure next year based on both revenue and volume...
View ArticleNew Carrier Pickup Option
It's great that we can now request a carrier pickup from the USPS but it's not quite right. It's telling me that pickups with only First Class packages are not allowed, but this is not correct. Most...
View ArticleImplementation Requests
We have just started using barcodes to ship our orders and have some ideas that might make it faster and better. The first idea would be when you use the barcode to directly ship the order; have it...
View ArticleUPS surepost 4x8" labels req?
Our sales rep was telling us today that we need to print surepost on 4x8" labels. We will start shipping surepost in 2 days. Are we not going to be able to us the 4x6 termal labels? I don't see where...
View ArticleDelivery Status - Unknown
Hello, We utilize ShipStation's delivery status "in-transit" to monitor shipments we suspect may be delayed. I am looking over all of January for the delivery status "Unknown" and out of 60-70...
View Articleautomation rule doesn't have invalid address
I am starting to use automation rule to push orders to amazon multi-channel fulfillment. My rule include the condition that only verified address will go through. Today I saw an order with invalid...
View ArticleMultiple Quantities and Items - Can ShipStation pick the best fitting box?
I am setting up ShipStation to work with orders that come in with multiple quantities, and would like it if ShipStation could tell us what box to ship in. When an order comes in with just 1 product,...
View ArticleCompatible with Opencart 2.0?
We are using Shipstation and love it, but during a server migration our opencart updated to 2.0 and shipstation isn't working anymore. I found a stack overflow page referencing something similar (not...
View ArticleSerial number
Hello, I am shipping items that have unique Serial Numbers. Is there a way to scan the item's serial number so that it would show on packaging slip? If not, does anyone have ideas how to associate...
View ArticlePackaging Weight
The presets have been very helpful in setting packaging dimensions for our shipments. One of the very few drawbacks we've found is that there is no way to add the weight of packaging to the shipping...
View ArticleManners and Respect
As a paying customer, I really do not appreciate being greeted in correspondence with someone I don't know by "Hey there". Just because you're an internet company doesn't mean manners are optional....
View ArticleShipStation Connect Help
ShipStation was working great all morning like usual. Then this afternoon ShipStation Connect decided to put up a fight. It would not let me connect, so I cant print shipping labels. I tried...
View ArticleCompany name of sender error when trying to create shipping label
Hi there, I am just starting out on ship station. I get an error when trying to print a shipping label: "an error has occurred, company name of sender is a mandatory field". But I have looked...
View ArticleShipping Volusion orders with FedEx SmartPost?
I'm wondering if anyone else has tried this. Volusion does not support FedEx SmartPost as a shipping method. They do support FedEx Ground, 2 Day, etc., just not SmartPost. I like to ship my free...
View ArticleIs anyone else having problems processing orders/getting shipping labels to...
We've been having this problem going on three weeks now. I've talked with FOUR different support agents, and the problem seems to be fixed at first, then goes back to being snafu all over again. This...
View ArticleDoes Shipstation Run Well Under Chrome?
Does Shipstation work well running on Chrome. I thought I might add a few laptops to my warehouse just running Chrome.TIA
View ArticleInventory Management! Which one is right for my business?
At the moment i am using the cloud cart connector to synchronize between shipstation and quickbooks online. Shipstation imports all my orders from (ebay, amazon, shopify, and many more platforms)....
View Article{"Message" :"Unable to connect to the marketplace! Error: Invalid data...
I'm trying to configure Shipstation with CS-Cart and am receiving this error: "ship station {"Message" :"Unable to connect to the marketplace! Error: Invalid data returned from API" }" Any thoughts?
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