How do I edit a preset when there are no orders that need to be processed?
The only place I can find the presets is when I select an order. Sometimes I just want to add or edit a preset when there are no orders to process but I can not find "edit presets" anywhere in the...
View ArticleDo I need to Include Invoices on International Shipments?
Hello Shipstation team and fellow users, Do I need to include Invoices on the outside of the box for international orders? The customs declaration seems to be a part of the shipping label, so do I need...
View ArticleIs Working From Home Good?
I saw this infographic (I swear, I love these things too much for my own good) today about working from home and its purported good side effects from CarInsurance.org. I've worked from home twice in my...
View ArticleTricks of the trade on shipping out more than 50+ items a day
We're a small dog related company. When we do promotions I cringe at the sight of our employee who decides that he will batch 2-3 days worth of jobs in one setting and have them all piled on the floor...
View ArticleHow do I expand the side bar; the side bar i displaying only a summary view?
My sidebar is showing a summary view and I cannot expand it - I am sure it is a click away but where? Thanks for any advice!
View ArticleChange Ship Dates
we need to change ship dates on orders. So order that come in over weekend we we want to process but select Mondays date so it reflects properly in amazon. Anyone done this? thanks
View ArticleShopify custom orders
We do a lot of custom orders in shopify via the "draft" function, where we add on-the-fly custom products. If we select "Requires shipping" will this make the orders shop up in shipstation? Is there a...
View ArticleManaging Views in a distributed work environment
New to ShipStation, and we really love the product. Integrating with Magento. My only real issue is the View system and how I cannot legislate a certain view as “standard” across the company. I am in...
View Article"Delivery Confirmation" not being saved!
Having trouble with Product Defaults. When I go to the Products tab and open a sku, go to Shipping And Customs tab, I will select "Delivery" confirmation and check the box to apply this to all open...
View ArticleFeature Request - Shipping Address Blacklist
With so many people using Shipstation, it would be great if you offered a shipping address blacklist that could alert my staff that we may be shipping an order to a known or suspected scammer...
View ArticleHave a feature request or product feedback for ShipStation?
Hey all,We know y'all have loads of feedback for us about how to better build ShipStation to meet your shipping needs and we absolutely love it! But in order to get the best picture about how to move...
View ArticleHOW DO i SET REPORTING CATEGORY FOR ORDERS WITHOUT PRODUCTS?
I use ebay as a selling channel. My Ebay store was using SKUs to import products. So none of them were importing. Is there a way to retroactively import or tie orders to existing products? I'd really...
View ArticleShipping alerts from location feature
Hi: Can ShipStation notify me when my shipping time via Fedex or any carrier for that matter will exceed 3 or more days from source location leaving the other orders as a standard 2 day delivery?...
View ArticleOrder missing from shipstation - via woocommerce
Hi, I have a problem that has been posted here before (http://forums.shipstation.com/discussion/301/not-all-orders-importing-from-woocommerce) But in that case the problem was resolved offline.An order...
View ArticleNo Light Packet option with Canada Post?
This can't be right - why is Light Packet not given as a shipping option? I have an Etsy shop as well - no problem over there. Light Packet all the way. But here (and it's not Shipstation's fault)...
View ArticleRules and Packaging weight
How can i create a one time box weight to be added if a certain item is ordered? I have a product that ships in a special box. Multiple items can ship in the box with it. I see there is a filter for...
View ArticleUsing USPS from Canada
I have a bit of a unique situation I'm looking for a solution for. i am a Canadian who lives on the canada/us border. I ship my Canadian orders via Canada post and American orders through Endicia and...
View ArticleSet UPC with API?
How do I set the UPC of a product with the API? The documentation does not mention how to set the UPC. Currently using code from the documentation to update product info: using (var content = new...
View ArticleShipping Rates for various companies?
Extremely new to this site. I set this up for my boss and am just learning the site now. Does shipstation provide you a list of the best possible rates from various shipping companies? For example I...
View ArticleCustom Store Test Connection
I am stuck adding my custom store. I created a PHP test file with the XML from the documentation: https://app.shipstation.com/content/integration/ShipStationCustomStoreDevGuide.pdf the test file is...
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