We've been having this problem going on three weeks now. I've talked with FOUR different support agents, and the problem seems to be fixed at first, then goes back to being snafu all over again. This happens with single and multiple package orders: we go through the basic process, fill out all of our req'd info, hit "create label", go to the preview and hit "create label" on that screen and the cog spins and spins- the longest I've seen it go (just out of morbid curiosity) was around 25 minutes before giving up and re-starting the browser. Once the browser is re-started, it (usually) works fine. This is a step we shouldn't have to take. Our computer recently got auto-forced to Win 10, though we had the same issue before the hostile OS takeover. I've tried re-installing SS Connect, adding that to Windows "don't block" window, had support do a seller cache clearing, cleared the computer's cache several times. Anybody else having this problem? Today Connect was disabled because there was some kind of update for it, so I had to re-install it and add the printers again. What could possibly be causing this? OS? Ram? Selling channel (we have a manual orders channel that comes through from Quickbooks Premier using Connex)?, Browser (I've tried this with Firefox and Chrome with equal results)? Malevolent pixies residing in our shipping machine? Help!
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