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Shipstation won't connect to Amazon,error code: Store Configuration We received an error from Amazon

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"error code: Store Configuration We received an error from Amazon: We cannot process this request because your account is still being setup or there is an issue with the account. Please log in to Seller Central for more details."

I keep getting this error everytime I try to connect my Amazon account. I have opened tickets with both ShipStation and Amazon and they keep saying it is the others fault and closing them. Stuck in the middle with neither addressing it. I've had the Amazon Handmade account going for over a month now and don't have any issues in Seller Central.

Has anyone else seen or been able to resolve this error? I'm stuck on this and not getting help from either side.

Mobile Devices with Ship Station and Dymo 4XL

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Looking for a mobile device that works with ShipStation and my Demo 4XL printer. I can't rely on ShipStation Connect b/c it disconnects too often. Any one use a low end device like a Chromebook or some type of device that can run ShipStation and print on a label printer?

My typical set up is an iMac and Demo but have to do some traveling and want to ship on the go... Thanks

Discounted USPS International 1st Class Needed

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I am new to SS. 1st official month but have shipped a few hundred packages. I like it.

I sell small items, typically under 4 oz. 5-10% of my orders are non USA (mostly Canada but some other countries too). I can go to PayPal Ship Now and get discounted USPS 1st Class International but not from ShipStation. Disappointing...

Custom channel developer

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Does anyone know of any developers who can integrate my stores with SS? I use a platform called Limited Run.
www.limitedrun.com

I've been importing CSV's for over two years and they just created fulfiller API. Files attached.

Will pay well! I have 43 stores and projected to have over 100 by end of year.

Formatting of Item Options in Packing Slip

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Hi All,

I'm wondering if it is possible to change the formatting of how the Item Options are printed on the Packing Slip? At the moment it prints them all as one line which is causing some headaches. I notice the Order Summary prints them out exactly the same way BigCommerce does with each option on a separate line which is exactly how we want them.

For example, the Packing List lists several Item options this way:

Colour: Red, Size::Large, Print: Yes

The Order Summary prints them out the following way:

Colour:Red
Size:Large
Print: Yes

Alternatively, it would be great if I could just print out the Order Summary with each order to a page as opposed to several orders listed on the one page.

Cheers

Shipping address incomplete?

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I have a customer who lives in Italy, and it looks as if the address is perfectly fine, but the system keeps telling me that the address is incomplete.

I'd like to post the address, but I am worried about their privacy. Is there a way I can post it here without violating the user's privacy?

Add New product via API

Webhooks and Shipstation

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I'm using some simple code to record everything passed to a webhook processing script.

<?
// Write it down
$file = "../../../data/webhook-shopify-from-shipstation.log";
$data = json_encode($_REQUEST);
file_put_contents($file, $data . "\n",FILE_APPEND);

//

$json = file_get_contents('php://input');
$obj = json_decode($json);
if(strlen($obj) == 0){
echo "Fail";
exit;
}
if(isJson($obj)){
$filename = $file;
$somecontent = $obj . "\n";

// Lets make sure the file exists and is writable first.
if (is_writable($filename)) {

// In our example were opening $filename in append mode.
// The file pointer is at the bottom of the file hence
// thats where $somecontent will go when we fwrite() it.
if (!$handle = fopen($filename, 'a')) {
echo "Cannot open file ($filename)";
exit;
}

// Write $somecontent to our opened file.
if (fwrite($handle, $somecontent) === FALSE) {
echo "Cannot write to file ($filename)";
exit;
}

echo "Success";

fclose($handle);

} else {
echo "The file $filename is not writable";
}
}
else{
echo "Not valid JSON";
}
function isJson($string) {
json_decode($string);
return (json_last_error() == JSON_ERROR_NONE);
}

As you can see by writing down any http request (post / get or other)...

And then looking for the JSON body if there is one, and writing that down as well.. You would think that I would get some data.

If i goto the webhook - i show up in the log, if i pass anything to the webhook, i showup in the log.. If i pass json to the webhook it goes in the log.


However.. I've never received a webhook on the target url for the SHIP_NOTIFY event.







My Overall Scenario in which I need a webhook (and later i'll probably code a sync tool as well).

I have a shopify store that carries both products that we fullfill in house, and some that are thru drop ship distributing. These orders are sent into shipstation via the shipstation shopify application.

I don't want to manually split orders, it confuses the staff to do this and just ends up costing money. So what I've done is create a second warehouse "DROPSHIPPING" and a send from location "DROPSHIPPING".. Via the API I read in the original order, and then delete it, and create two new orders.

One with the Dropshipping products (assigned to the DROPSHIPPING warehouse), and another for the IN house warehouse.
Being that shipstation does not allow me to edit the original order key, i have to generate a new order key for each, and then i use the OrderNumber for the inhouse, and for the dropshipping order I append -1 to mimic the shipstation effect of splitting an order.

This is not ideal, but it works.

So once the order is shipped, I'll end up coding this webhook to mark the order shipped in Shopify.


Has anyone got the shipstation webhooks to actually work?

Woo Commerce Not Working

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I have uninstalled and reinstalled this plugin as well as several other woo plugins trying to get this working. I do not see anything in the woo commerce integrations tab? Am I missing something here? Or missing core woo commerce files? I am falling in love with shipstation as it is working fine with my Etsy, Amazon, and Ebay store bur not woo. It has me Wooed Out at this point. Help!!

Populate Custom Fields 1, 2, 3 with Product Attributes?

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Is it possible to auto-populate the custom text fields with any kind of information, or can you only manually add info into these fields? I am using ShipStation for Etsy but there are no Etsy SKU numbers for each product variation so the only way to identify the product is by using the item attributes such as "Size" and "Color". There is no column which shows product attributes but they can be seen under order details so that information IS being passed along by Etsy to ShipStation. Can ShipStation dynamically populate the custom fields with my product attributes for each shipment?

If not, then could ShipStation automatically copy each shipment's "SKU" to "Custom 1"?

Thanks.

Etsy SKU

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Etsy has been sellers to assign SKUs for a little while now. When will shipstation catch up and import it correctly?

Only mail classes Priority Mail and Express Mail are allowed for this account?

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I've been using ship station with stamps.com for years and years. Today, I can't ship via first class mail and get this error when I try to:

"Only mail classes Priority Mail and Express Mail are allowed for this account."

Any idea what's up?

How do I automate making shipping labels and auto emailing

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Hello, I have kind of an intricate question. I am starting a website, where people sell their items to me. So, I am wondering, when I get an order in on ship station, how do I auto create the label to have the from address be the "customers" address, and how do I have the send address be my actual address. Also, after that label is created, I need it to automatically email the customer the shipping label, so they can print it out themselves. Thanks!

POST a Custom Field through the API

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Hi all,

We've got a lengthy setup where orders come from Shopify -> Fishbowl -> ShipStation. We need both order numbers on our packing slips. We've mapped the Fishbowl order number to orderNumber in the API. We can't figure out how to include the Shopify order number though. It looks like the templates have 3 custom fields, but they aren't available through the API.

We're thinking about repurposing the userId property with this value, but we'd prefer a more semantic solution.

Any suggestions?

Woocommerce integration

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Hi-

I have what is probably a dumb question, but I don't see any other threads that tackle this. We have Shipstation set up with Woocommerce, and enabled, but aren't sure which shipping method to pick. Or do we pick one at all?

thanks!

Error While Making POST Request to /orders/createorder

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Hello! I have a custom piece of software integrating with the ShipStation API. Have spent all morning on figuring out why some of our orders are going through to the ShipStation and some aren't. We're giving our users the ability to select a specific carrier/service OR indicate to the shipper to use the cheapest available option.

When the user selects cheapest we omit the "carrierCode" and "serviceCode" params in the body of the request. Historically this has worked fine (since they're optional fields) but starting on March 22nd requests that omit those fields throw an "Object reference not set to an instance of an object" error. We'll remove the ability for users to select "Cheapest" as an option for the time being but I just wanted to bring this bug to your attention.

Thank you!
Hunter

first and last name

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First and Last Name, with two chars each or Full Name with two char First and Last Name or Company Name with two chars is required for both sender and recipient. Exception with code 0x00650109; module 101, category 1, item 9

i changed to all kind of the name and it never works

Any tips for getting help in basic learning curve questions in real time? (can't upgrade level--)

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Having trouble mastering basics, would love support in real time. can't upgrade to help levels- not sure ship station is the solution for us!
searching forums blogs and vids too big a time suck for me right now....
tx for any all input!

Orders have been shipped, but not showing any batch number

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I have a batch of orders that was processed. On amazon it was not updated with tracking so it is still marked as unshipped.. The biggest problem is that when searching in ShipStation for these orders, they are marked shipped but there is no batch number associated with them, so I can not update the shipping status and tracking on Amazon, only maybe one by one.

New Cubic Rates

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Anybody got the new table/chart of the updated cubic rates? I know they're a little higher than what the USPS posts because they upcharge it a little. I realize it will give me the updated rates in shipstation, but I like to look at the table for all zones and all cubic sizes when it comes out.

Thanks
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