Big Commerce not getting Carrier info, only tracking numbers (USELESS).
So apparently when I mark order as shipped and tracking is populated in the system, say by UPS, Shipstation tells Big Commerce that order status has changed and that does get updated to SHIPPED in BC,...
View ArticleAutomatic Label Cancellation
Hi, I predominantly use USPS Priority Mail to ship my products and find that some of my customers request a return or an exchange but never send the product, perhaps because they changed their mind....
View ArticleIntegration with Quick Books Self-Employed
Does anyone have experience with integrating ShipStation and the 'Self-Employed' version of Quickbooks? It seems that it is not a supported option, but perhaps there is a workaround? Thanks!
View ArticleCustom Store integration, accessing POST data from shipnotify action at xml...
I was having difficulty accessing the xml data returned from shipstation after printing a label for our custom store integration. The documentation states it's a POST request, and the xml is in the...
View ArticleSo we get a stamps.com account, how do we even access it?
We just signed up for an account and shipstation made us a stamp.com account (which is included), now how do we access the stamps.com account? We are looking to print some postage stamps for some...
View ArticleWholesale/Buy price
Please help we print manage tshirt orders from our customers so their customers are paying one price in their Shopify store and we want to invoice them the price we are charging them so want to pull...
View ArticleWhich UPS customs broker agency is assigned to ShipStation?
We're new to ShipStation and are shipping from Canada to USA packages that require customs clearance. At the moment, we're able to choose which agency (between UPS SCS & a private broker) using UPS...
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ShipStation & FedEx Better Together: Introducing eCom Labels |
ShipStation & FedEx Better Together: Introducing eCom Labels | From relevant and new products, to care guides, recipes, and coupons, use the eCom Label to establish your brand before the box is...
View ArticleAPI troubles.. We need your help..
We are new to writing to the API and we are trying to find where we get the cost of the label we purchased through shipstation is..Our goal among many others is to use the api to determine the actual...
View ArticleAPI troubles.. We need your help..
Thanks in advance for your help... So now that we figured out where the shipping cost was located... can anyone help advise on how we tell the difference between Amazon FBA orders and regular amazon...
View ArticlePOST a Custom Field through the API
Hi all, We've got a lengthy setup where orders come from Shopify -> Fishbowl -> ShipStation. We need both order numbers on our packing slips. We've mapped the Fishbowl order number to orderNumber...
View ArticleProduct Variations and SKUs (parent/child SKUs)
Hi all, Brand new to ShipStation and trialling before committing. i have several platforms (Magento, Shopify, Woocommerce, amazon, ebay and others) and we're using ShipStaion as kind of a "multiple...
View ArticleShipping address incomplete?
I have a customer who lives in Italy, and it looks as if the address is perfectly fine, but the system keeps telling me that the address is incomplete. I'd like to post the address, but I am worried...
View ArticleError message trying to create DHL shipping label
Anyone come across this error message and know how to resolve it?An Error has Occurredvalue cannot be nullParameter name:key
View ArticleAn Error Has Occurred
I can't print a label (from USA to Russia) because of this error, see below. The address seems to be filled out properly. "An Error Has Occurred First and Last Name, with two characters each, or a...
View ArticleAmazon integration - most orders have empty items list!
It seems that there is an issue pulling orders from my Amazon. Most of my orders have NO items (see attached), when I go on Amazon I obviously see all items This bug makes shipstation useless for me....
View ArticleConstantly have to "reinstall" ShipStation Connect to print
I recently started using Connect because I got tired of having to allow SyncStation to work with Chrome. Unfortunately I have to reinstall Connect once or twice a day because it seems to lose...
View ArticleHow do I reset Wordpress Woocommerce API
How do I reset Wordpress Woocommerce API I deleted plugin, cleared cache and went to update change authentication key, and it won't let me. I need to be able to put in the proper key to match my...
View ArticleMISSING INVOICES
Hi, after integration from shipstation to quickbooks online, there few missing invoices. Is there any fix for this problem or can I export the missing invoices manually. Please advise. Thanks
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