Error generating return labels off of FedEx orders
I am getting an error trying to generate return labels for FedEx orders - The error is "Cannot explicitly load property for entities that are detached. Objects loaded using the NoTracking merge option...
View ArticlePrices
Hi there, I am new to the shipstation world and I am looking at my FedEx bill and the prices that shipstation gives me as the total cost does not match up to my FedEx invoice? Is this normal ? Should I...
View ArticleIs there a way to set a rule to automatically choose the cheaper of two...
Hello, I would like any new order coming in under our standard shipping to have either UPS Ground or USPS Priority Mail automatically applied as the shipping method, depending on which is the cheapest...
View ArticleIs your website down? You should have a status.shipstation.com on a different...
just a question and suggestion
View ArticleCreating Labels With Packing Slips
When I create a test label using the API, it comes with a packing slip in it, but when I create an actual label, there is no packing slip. It looks like it's possible to include the packing slip with...
View ArticleCan you edit/alter Item(s) ordered and the options on an order?
Sometimes we will have a customer who decides they want to change a color or size choice after they have already ordered. At this point, we're just relying on our memory or making an internal note to...
View ArticleConstantly have to "reinstall" ShipStation Connect to print
I recently started using Connect because I got tired of having to allow SyncStation to work with Chrome. Unfortunately I have to reinstall Connect once or twice a day because it seems to lose...
View ArticleRemoving Multiple Items from Inventory?
Howdy, I'm currently using ShipStation to track all the purchases made on a ClickFunnels account. I'm using the Inventory Tracking, and here's my question: Can I have one item order trigger a condition...
View ArticleOrders being marked as shipped when a label is printed via API?
Hello all, I'm currently using the API to produce labels (and packing slips) via calls to 'ssapi.shipstation.com/orders?orderstatus=awaiting_shipment',...
View ArticleAutomated Email for Split Orders
I would like to send an email automatically to my customers when I split their orders. I created the email template, and then setup a rule to detect the "-" in order number, but that isn't working. The...
View Articleautomation rule doesn't have invalid address
I am starting to use automation rule to push orders to amazon multi-channel fulfillment. My rule include the condition that only verified address will go through. Today I saw an order with invalid...
View ArticleI don't have Live Chat Oprtion
The plan I chose it Platinum, it should ahve Live Chat Support. But when I login my accont, there is no Live Chat. What I need to do to have this option. Thanks Kevin
View ArticleAutomatic Label Cancellation
Hi, I predominantly use USPS Priority Mail to ship my products and find that some of my customers request a return or an exchange but never send the product, perhaps because they changed their mind....
View ArticleExpress 1 - Priority Mail Express Shipping Receipt
We recently have had a few cases where USPS has not delivered Priority Mail Express Packages within the guaranteed time. The local PO will not refund shipping without an exact amount paid online....
View ArticleUpdating an order with a custom package via the API
I'm trying to use the API (via https://github.com/JustMaier/node-shipstation) to update an order with a custom package We're using FedEx for shipping. I can't see how to get the ID of the custom...
View ArticleUSPS Customs Form Integration for US Territories
I live in the US Virgin Islands, so I ship with USPS. For the most part shipping from a US territory is the same as using USPS to ship within the continental US, except that we have to include a...
View ArticleCan't Print shipping labels!
Hey Everyone, I just signed up on ShipStation and imported about 400 orders, awesome. Now if I could just ship them! I have spent HOURS(awesome no chat on the weekends) trying to figure out what I'm...
View ArticleShipstation -> Magento connection consistently not working (500 error)
Hello. I've had this problem with getting our Shipstation store to connect with Magento pretty much since day one. Basically, every so often, the connection returns a 500 error. Sometimes it clears...
View ArticleShipstation won't load/login?
Hello, I've been having this problem on-and-off for a few months. Seems to happen at least once or twice a month. I try to log into shipstation and it simply does not load. The green loading gear keeps...
View ArticleCustom field #2 #3..
Right now, i am using custom field #1 to auto import an abbreviation from "title" eg... if contains word water add custom field #1 "water" But i also created a #2 automation and a #3 automation... "if...
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