Sometimes we will have a customer who decides they want to change a color or size choice after they have already ordered. At this point, we're just relying on our memory or making an internal note to remember the change they want to make as there doesn't seem to be a way to alter Items Ordered like there is for editing a customer address after the fact. Am I wrong and perhaps there is a way to do this, or is this something SS might be considering implementing? It would be a lot easier than trying to remember or, worse yet, having to cancel the customer's order (which is a myriad of steps) so they could reorder with the options they want.
This also comes into play when a customer orders, say, three of an item and then decides they only want two. We can refund for the extra item, but then there's no way to change the quantity in their SS order, so we're once again left to using internal notes as our only reminder.
This also comes into play when a customer orders, say, three of an item and then decides they only want two. We can refund for the extra item, but then there's no way to change the quantity in their SS order, so we're once again left to using internal notes as our only reminder.