My BigCartel is connected on ShipStation but can't transfer data from BigCartel to Shipstation
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BigCartel to ShipStation
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Customer Facing Shipping
My company sells approximately 40 different products. Each product is sold in full box quantities only (2, 5, 20, or 25 items per box) depending on the item purchased. We have the dimensional and actual weight for each full package. Currently we use Shipstation and the freight is calculated, aggregated, and shown within the Shipstation App when we create the label(s) by entering dimensions and then tying directly to our UPS account. It is not customer facing. I would like the most efficient and cost effective solution for making the shipping charge customer facing on the Shopify site before checkout. Can anyone suggest the simplest solution?
Thanks,
John
Thanks,
John
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API Delivery Date & Package Type
Hi,
I am currently integrating Shipstation into my ERP software. Is there some way I can retrieve the Delivery Date & Package Type from the API? After going through the documentation, I can't seem to find a way. Any help is greatly appreciated. Thanks.
I am currently integrating Shipstation into my ERP software. Is there some way I can retrieve the Delivery Date & Package Type from the API? After going through the documentation, I can't seem to find a way. Any help is greatly appreciated. Thanks.
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GUI Change for what reason??
I come in today and I'm greeted with a GUI that is totally different from last week.
Why? Is there a good reason for changing the tools I need to use each day? This is the second time in a year that you have changed the GUI for no apparent reason.
When I'm having to learn a new system and trying to get 100+ orders out the door, do you realize how much time that adds to my job??
Do you think about things like that before randomly changing things that people depend on to make a living???
As you can tell I am not happy with this decision.
Get a design that trips your trigger and LEAVE it alone.
I have enough stress in my day, I don't need you creating more for no reason at all.
Thank you,
James
Why? Is there a good reason for changing the tools I need to use each day? This is the second time in a year that you have changed the GUI for no apparent reason.
When I'm having to learn a new system and trying to get 100+ orders out the door, do you realize how much time that adds to my job??
Do you think about things like that before randomly changing things that people depend on to make a living???
As you can tell I am not happy with this decision.
Get a design that trips your trigger and LEAVE it alone.
I have enough stress in my day, I don't need you creating more for no reason at all.
Thank you,
James
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New Order detail screen
So the newly re-arranged order detail screen made its debut today. Cant say Im impressed. There are a zillion other things that need to be fixed or improved yet the developers see fit to play musical chairs with the order screen that was one area that was fine the way it was. Now the shipping options are hidden so there is no way a busy shipper will remember to open up the options to review what is needed. sheesh......
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Lack of foresight by developers leading us to seek alternative software solution, are we alone?
We've been utilizing Shipstation for just about 6 months now and have to give credit where credit is due - it is a simple/intuitive UI that allows for easy training & onboarding of staff that use the software. However, as we delve further into the software, many blatant shortcomings & perhaps lack of foresight by the developers are causing us issues. So much so that we are now seeking alternative competing solutions. I guess we are just wondering if others are experiencing the same type of issues & shortcomings listed below and to find out how other users are dealing with them. Or at least to serve as a warning to new users that haven't yet experienced these limiting 'handcuffs' of the software. We've been out of feedback votes for a while now since almost all suggestions we make just sits at 1-3 votes and never gets a 'tag' or feedback applied to it from Shipstation's development team. Just to name a few issues we're dealing with and that Shipstation support only replies with "add it as a feedback suggestion & vote for it" :
- All Order Activity on all orders gets deleted permanently after 60 days: to which the support staff replied it would 'be too much data to deal with if we didn't do so'. If data capacity is truly an issue for this large of a company this day & age, then they have something seriously wrong from the top-down. Cloud data storage has only gotten cheaper & cheaper over the last several years, and this shouldn't be a bottleneck for them. If this is truly the case, then why is the 'deletion' of any order not an option? Why are any order/product/store records created (data) saved indefinitely? We'd like to know the order activity on any/all orders indefinitely. We were amazed that this was the case...
- Inventory Quantity Limited to 4-characters for Products: We can't be the only company that holds more than 9999 quantity of a product in an inventory.... can we be? Shipstation support has never had a workaround or suggestion as to how we can enter/track/allocate inventory of products that have quantities of 10,000 units and above due to the 4-character limit.
- No way to run a report or view how much postage $ amount was applied to a batch of labels: When processing the batch of labels prior to printing them, the pop-up does indicate the $ amount of what will be debited from your Stamps.com account (what we use), but after that there is no way to view that postage $ amount. Are we alone in wanting to know how much postage we paid on several batches of labels created on different sets of orders throughout the day? The only workaround we have for this is to log into our Stamps.com account and parse out the transaction history and try to acknowledge the timestamps for these transactions. Perhaps others know of a way to view postage costs per batches of labels processed?
- No admin control to 'unlock' a user account after # of unsuccessful login attempts: Shipstation imposes a mandatory 30 minute lock-out on any account that can only be removed when an admin user contacts support to remove the lock on that user account. What if its the admin account that gets locked out? Can a regular user contact support to unlock the admin account prior to the 30 minute lock-out period? Why not enable this 'privilege' to admin users to unlock users within their company during these times? Having a production staff member wait 30 minutes until they can access Shipstation to process orders is a considerable amount of valuable time (at least for our business) lost. Obviously in a perfect world nobody would forget login credentials and there wouldn't be malicious attempts to access an account from someone other than the user, but why require an admin to contact Shipstation support to remove the 30-minute account lock? Wouldn't allowing account admins to perform this action save both the users & Shipstation staff time?
- Branded Tracking Page Base Domain: This feedback from us actually received 37 votes and 13 comments from users outside of our company, but no response or tags from Shipstation. We like the new branded tracking pages, but why can't we insert a link / to our website or others that would enable them to see the status of their order? Or a url that uses a string that we could reference for an order like https://track.shipstation.com/o/e/{order#number} which would allow us to link on the customers orders page that would direct to the branded tracking page?
* For all of these issues listed above we've contacted chat support with no avail, and scoured the KB & forums without remedy as well. It is somewhat disconcerting when Shipstation staff directs these types of inquiries to their product feedback/voting portal in which (at least in our case) no action gets taken after months time. We as a company earnestly want to use shipstation moving forward and for the most part love it! We were so brilliantly impressed with the software the first set of weeks, but seemingly become more disappointed & frustrated with every coming week. Hopefully this can spur some discussion moving forward to see how other users have dealt with these specific or similar limitations that we can implement today!
- All Order Activity on all orders gets deleted permanently after 60 days: to which the support staff replied it would 'be too much data to deal with if we didn't do so'. If data capacity is truly an issue for this large of a company this day & age, then they have something seriously wrong from the top-down. Cloud data storage has only gotten cheaper & cheaper over the last several years, and this shouldn't be a bottleneck for them. If this is truly the case, then why is the 'deletion' of any order not an option? Why are any order/product/store records created (data) saved indefinitely? We'd like to know the order activity on any/all orders indefinitely. We were amazed that this was the case...
- Inventory Quantity Limited to 4-characters for Products: We can't be the only company that holds more than 9999 quantity of a product in an inventory.... can we be? Shipstation support has never had a workaround or suggestion as to how we can enter/track/allocate inventory of products that have quantities of 10,000 units and above due to the 4-character limit.
- No way to run a report or view how much postage $ amount was applied to a batch of labels: When processing the batch of labels prior to printing them, the pop-up does indicate the $ amount of what will be debited from your Stamps.com account (what we use), but after that there is no way to view that postage $ amount. Are we alone in wanting to know how much postage we paid on several batches of labels created on different sets of orders throughout the day? The only workaround we have for this is to log into our Stamps.com account and parse out the transaction history and try to acknowledge the timestamps for these transactions. Perhaps others know of a way to view postage costs per batches of labels processed?
- No admin control to 'unlock' a user account after # of unsuccessful login attempts: Shipstation imposes a mandatory 30 minute lock-out on any account that can only be removed when an admin user contacts support to remove the lock on that user account. What if its the admin account that gets locked out? Can a regular user contact support to unlock the admin account prior to the 30 minute lock-out period? Why not enable this 'privilege' to admin users to unlock users within their company during these times? Having a production staff member wait 30 minutes until they can access Shipstation to process orders is a considerable amount of valuable time (at least for our business) lost. Obviously in a perfect world nobody would forget login credentials and there wouldn't be malicious attempts to access an account from someone other than the user, but why require an admin to contact Shipstation support to remove the 30-minute account lock? Wouldn't allowing account admins to perform this action save both the users & Shipstation staff time?
- Branded Tracking Page Base Domain: This feedback from us actually received 37 votes and 13 comments from users outside of our company, but no response or tags from Shipstation. We like the new branded tracking pages, but why can't we insert a link / to our website or others that would enable them to see the status of their order? Or a url that uses a string that we could reference for an order like https://track.shipstation.com/o/e/{order#number} which would allow us to link on the customers orders page that would direct to the branded tracking page?
* For all of these issues listed above we've contacted chat support with no avail, and scoured the KB & forums without remedy as well. It is somewhat disconcerting when Shipstation staff directs these types of inquiries to their product feedback/voting portal in which (at least in our case) no action gets taken after months time. We as a company earnestly want to use shipstation moving forward and for the most part love it! We were so brilliantly impressed with the software the first set of weeks, but seemingly become more disappointed & frustrated with every coming week. Hopefully this can spur some discussion moving forward to see how other users have dealt with these specific or similar limitations that we can implement today!
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Shipstation Not Updating Magento Order Status, Mass Marked As Shipped Action
Hey guys,
This is Magento 1.9.2.2 and Shipstation.
Normally we don't have any sort of local fulfillment, but some months ago we did a promotion where customers in our area picked their orders up from us directly; a free shipping option. Much later I've realized that Magento sent all those orders to Shipstation, where they've been languishing in 'awaiting shipment' ever since; meanwhile in Magento they've been permanently stuck as 'Processing'.
So, to get this stuff out of the queue, I selected them all, hit the 'Mark As Shipped' option, then in the box that popped up, marked them all Shipped, hit 'notify marketplace', carrier Other. Shipstation now thinks that they're Shipped. But Magento still thinks they're Processing, a day later, so obviously something isn't working quite right.
How can I troubleshoot this? There are almost 200 orders, it would be really dire to have to go into Magento and hit the 'Ship' button 200 times...
Thanks for your help!
This is Magento 1.9.2.2 and Shipstation.
Normally we don't have any sort of local fulfillment, but some months ago we did a promotion where customers in our area picked their orders up from us directly; a free shipping option. Much later I've realized that Magento sent all those orders to Shipstation, where they've been languishing in 'awaiting shipment' ever since; meanwhile in Magento they've been permanently stuck as 'Processing'.
So, to get this stuff out of the queue, I selected them all, hit the 'Mark As Shipped' option, then in the box that popped up, marked them all Shipped, hit 'notify marketplace', carrier Other. Shipstation now thinks that they're Shipped. But Magento still thinks they're Processing, a day later, so obviously something isn't working quite right.
How can I troubleshoot this? There are almost 200 orders, it would be really dire to have to go into Magento and hit the 'Ship' button 200 times...
Thanks for your help!
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ShipStation Account Login Issues:
Every user on our account including the account owner cannot log into their accounts. This issue is made even more difficult by the fact that ShipStation does not have a support number and you have to "login" in order to contact support. Has anyone else had this issue before? And how did you contact ShipStation to have this issue fixed?
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createlabelfororder API does not return packing list
Hi,
we have setup label to be printed with packing list and it works fine from shipstation.com. When we call getlabelfororder with option testLabel = TRUE we get test USPS label and packing list in PDF. When we call the same order with option testLabel=false only label get returned in pdf without packing list. Looks like the only difference in the call is testLabel option.
Any help, please...
we have setup label to be printed with packing list and it works fine from shipstation.com. When we call getlabelfororder with option testLabel = TRUE we get test USPS label and packing list in PDF. When we call the same order with option testLabel=false only label get returned in pdf without packing list. Looks like the only difference in the call is testLabel option.
Any help, please...
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I don't have Live Chat Oprtion
The plan I chose it Platinum, it should ahve Live Chat Support. But when I login my accont, there is no Live Chat. What I need to do to have this option.
Thanks
Kevin
Thanks
Kevin
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What are the allowed HTML Tags/inline css in a custom template?
Should a template include the head and body tags or not?
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Populate Custom Fields 1, 2, 3 with Product Attributes?
Is it possible to auto-populate the custom text fields with any kind of information, or can you only manually add info into these fields? I am using ShipStation for Etsy but there are no Etsy SKU numbers for each product variation so the only way to identify the product is by using the item attributes such as "Size" and "Color". There is no column which shows product attributes but they can be seen under order details so that information IS being passed along by Etsy to ShipStation. Can ShipStation dynamically populate the custom fields with my product attributes for each shipment?
If not, then could ShipStation automatically copy each shipment's "SKU" to "Custom 1"?
Thanks.
If not, then could ShipStation automatically copy each shipment's "SKU" to "Custom 1"?
Thanks.
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Item warehouseLocation going showing up for some orders in Shipstation
See email below:
We are using the ShipStation API to send warehouse locations for each of our orders before printing the labels. For quite a few items, the locations are not coming thru even though the API call succeeds. Here are some SKUs for which locations aren't showing up in ShipStation even though the API call succeeds:
SCA-4R-J8AGE0HW
SCA-4C-OUSRCB
SCA-4B-OVIJAP
SCA-4D-OVXJNW
SCA-4Y-J8VXVOLR
This is a big issue for us because we are having to spend alot of having looking through two systems to find locations. Please address.
We are using the ShipStation API to send warehouse locations for each of our orders before printing the labels. For quite a few items, the locations are not coming thru even though the API call succeeds. Here are some SKUs for which locations aren't showing up in ShipStation even though the API call succeeds:
SCA-4R-J8AGE0HW
SCA-4C-OUSRCB
SCA-4B-OVIJAP
SCA-4D-OVXJNW
SCA-4Y-J8VXVOLR
This is a big issue for us because we are having to spend alot of having looking through two systems to find locations. Please address.
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Amazon Vendor Central Integration
Hello everyone!
I'm currently evaluating if ShipStation might work for our business... One of the main issues we currently have is the manual input of orders into our system for shipping. We have to do this because we have multiple sales channels, and they do not integrate well with our current system. The biggest sales channel for us is Amazon Vendor Central, but ShipStation does not integrate with this platform either (only Seller Central). Is there anyway for these two systems to communicate (ShipStation - Vendor Central) ?
Would being EDI compliant help at all with the above issue?
I would appreciate any input / tips regarding this!
I'm currently evaluating if ShipStation might work for our business... One of the main issues we currently have is the manual input of orders into our system for shipping. We have to do this because we have multiple sales channels, and they do not integrate well with our current system. The biggest sales channel for us is Amazon Vendor Central, but ShipStation does not integrate with this platform either (only Seller Central). Is there anyway for these two systems to communicate (ShipStation - Vendor Central) ?
Would being EDI compliant help at all with the above issue?
I would appreciate any input / tips regarding this!
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